How to get in touch
Support is available directly within LandInsight. To submit a ticket:
Navigate to the ? icon in the top right of your screen
Select Start a support chat
Choose the ticket type that best matches your request
Fill out the required details and submit
Once submitted, you will receive a confirmation email and our team will begin working on your request. You can track progress at any time by checking your ticket status.
Previous chat conversations remain accessible via the Messages tab, and you can continue to communicate with the support team directly through your open tickets.
The four ticket types
Choose the ticket type that best matches your request. Selecting the right type helps route your enquiry to the right person and gets you a faster, more accurate response.
1. Report a System Issue Use this if you encounter a technical problem: an error message, a feature not working as expected, or any other system-related issue. Technical issues submitted this way are prioritised so you are not left stuck when trying to complete your work.
2. Get Help with a Feature Choose this when you need guidance on how to use a specific feature. Whether you are new to a feature, unsure how to access it, or need further clarification, our support team will walk you through it.
3. Request a Password or Authentication Reset Select this if you are locked out of your account or have forgotten your password. The team will help you reset your access securely.
4. Share Feedback Use this to share suggestions for improvements, or to let us know about a positive experience. Feedback submitted here goes directly to the team.
Ticket statuses
Once your ticket is submitted, you can track its progress through the following stages:
Status | What it means |
Submitted | Your ticket is in the queue and waiting to be picked up |
In Progress | Your ticket has been assigned to a team member and is under review |
Submitted to Product | Your ticket has been passed to the product team for further review or a fix |
Waiting on Customer | The team needs further information from you before they can continue |
Resolved | Your ticket has been resolved |
Other ways to get in touch
If you have a question about the support system itself, or prefer to reach out directly, you can contact the team at support@land.tech.
Plan availability
Access to the support ticket system is available on all LandInsight plans.