Changing your password
Whether you have forgotten your password or want to update it for security reasons, the process is the same:
Go to the LandInsight login page and click Forgot your password?
Enter your email address and wait to receive a secure password reset link
Click the link and follow the prompts to choose a new password
Note: If you do not receive the reset email, check your spam or junk folder.
Updating payment details
The process for updating your payment details depends on your plan:
Starter and Pro users
Click on your initials in the top right corner of the app and select your name
Add your new card details first
Remove the old card by clicking the three dots next to it
Unlimited users
Contact your account manager directly for assistance with updating payment details.
Changing or cancelling your subscription
Upgrading to Pro
Click the upgrade menu in the top right corner of the app
Click Upgrade to Pro
Upgrading to Unlimited
Fill out an upgrade form or call 0203 086 7855. If you are already on Unlimited and wish to change your package, contact your account manager.
Cancelling your subscription
Click your initials in the top right corner
Go to Billing management
Select Cancel Subscription
Account sharing
As per the user agreement, only one person can access an account at any given time. If multiple users attempt to access the same account simultaneously, you will see a pop-up warning stating: "Someone else has logged in to your account."
If your team is growing and you need additional access, contact customer support to purchase additional licences.
💡 LandTech Tip: If you see an account sharing warning but you are certain you are not sharing your login with anyone else, change your password immediately as unauthorised access may be occurring.
The referral program
If you refer a new customer who signs up for an Unlimited plan, you will receive a gift voucher equal to 10% of the total sale value (excluding VAT, up to a maximum of £500).
The following conditions apply:
The referred person or organisation must be completely new to LandInsight, with no previous trials
They must use the specific promo code provided in your invitation email when signing up
You will be rewarded within 30 days of LandInsight receiving their payment
You can participate even if you are currently on a free trial (a successful referral means you do not pay for your first month) or if you are part of a team account
Plan availability
Basic account management is available on all plans. Unlimited users must manage billing and card updates directly through their account manager. The referral program reward applies specifically to referring new Unlimited plan sales.